SMS Text Alerts can be sent whenever certain account-related events occur, such as profile changes, transactions, and account maintenance. These alerts not only help identify fraud attempts as they happen, but also give retail customers a greater sense of control and confidence.

With multi-factor authentication technology for call centers, agents can issue a token to the mobile device on file for an account, and ask the caller to authenticate the transaction in real time.

This functionality is available at both full-service and remote facilities.

Biometrics and artificial intelligence (AI) can be used to passively authenticate callers based on their voiceprint. This technology compares a caller’s voice characteristics—vocal range, talking speed, speech patterns, and so on—against a verified, previously enrolled voice sample.

Knowledge-based authentication technology validates identities against outside sources. It incorporates third-party data and tools to see whether personal information like phone numbers, addresses, and other data provided by a caller appear in association with the same individual in other records.

The AI fraud risk scoring engine pulls together analytics from multiple channels to provide clear guidance to agents during a call or an investor web session. Anomalies such as unusual device attributes, excessive numbers of transactions, or failed voiceprints will roll up into a single risk score which can trigger stepped-up authentication, a review by a fraud analyst or a failed transaction.